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Privacy Policy
Privacy Policy for the Sarvel Platform
At Sarvel we place great importance on our users' privacy and the protection of their personal data, and we are committed to taking appropriate measures to preserve the confidentiality and security of that data and to process it in accordance with the laws and regulations in force in the Kingdom of Saudi Arabia.
This Privacy Policy explains how your personal data is collected, used, processed, disclosed, stored and retained. It also explains your rights in relation to your personal data and how to exercise them.
By using the Sarvel platform, registering on it, or benefiting from any of its services and features, you acknowledge that you have read and understood this Policy, to the extent permitted by law.
1. About the Sarvel Platform
Sarvel is a digital platform and an integrated creative community that aims to strengthen collaboration between creatives, entities and creative companies, and to connect them with suitable professional and creative opportunities.
The platform enables creatives to build profiles, showcase their work and skills, discover opportunities and challenges, and reach out to entities and companies. It likewise enables entities and companies to discover talent and creatives, communicate with them, and benefit from the services and opportunities available through the platform.
Sarvel also provides a number of features and initiatives which may include, depending on what is available on the platform:
- Creating and displaying creatives' profiles.
- Showcasing works, projects, skills and experience.
- Discovering opportunities and connecting creatives with entities.
- Presenting offers and pricing related to opportunities or services.
- Facilitating communication between parties through the platform.
- Providing electronic payment methods where available.
- Organising and hosting creative challenges and competitions.
- Awarding prizes and rewards linked to challenges and initiatives.
- Providing educational content, video material and knowledge resources for skills development.
- Providing a creative environment for exchanging ideas and knowledge and developing skills.
For the purposes of this Policy, "Sarvel", "the Platform", "we" or "us" means the Sarvel platform and the entity that owns or operates it, as applicable.
"User" or "you" means any person who visits the platform, registers on it, creates a profile, uses its services, interacts with its content, or takes part in the opportunities or challenges available through it.
"Creative" means a user who uses the platform to showcase their work, skills or experience, or to benefit from the creative and professional opportunities available through it.
"Entities" or "Companies" means the entities or companies registered with or dealing with the platform for the purpose of discovering creatives, posting opportunities or challenges, or benefiting from the available services and features.
"Personal data" means any data that may lead to identifying an individual directly or indirectly, in accordance with the applicable laws and regulations.
2. Scope of this Privacy Policy
This Policy applies to personal data collected or processed through the Sarvel platform and its website, and any applications, services, features or digital channels associated with the platform.
This Policy covers data relating to creatives, entities, companies, visitors, users and those dealing with Sarvel, according to the nature of the relationship and the use of the services.
The data collected and the purposes for which it is processed may differ according to how you use the platform, whether you are:
- A visitor to the platform.
- A registered user.
- A creative showcasing work or skills.
- An entity or company seeking creatives or posting opportunities.
- A participant in one of the challenges or initiatives.
- A beneficiary of the educational content or other services offered by the platform.
This Policy does not apply to third-party websites, platforms or services that may be accessed through Sarvel; those parties are governed by their own privacy policies and terms.
3. Data We May Collect
We may collect and process the personal data necessary to operate the platform and provide its services and features. The type of data collected differs according to how you use the platform.
The data may include, by way of example and not limitation:
a. Account and profile data
- Name.
- Username.
- Mobile number.
- Email address.
- Profile picture, where provided.
- Account and login data.
- City or region, where needed.
- Professional information the user chooses to add to their profile.
b. Professional and creative data
This may include:
- Specialisation and professional field.
- Skills and experience.
- CV or professional information.
- Works and projects the user chooses to display.
- Work samples and creative portfolio.
- Information relating to projects or opportunities the user takes part in.
- Information the user provides when applying for an opportunity or challenge.
c. Entity and company data
Data relating to entities and companies may include:
- Entity or company name.
- Contact details.
- Details of the responsible person or entity representative.
- Information about the relevant activity or services.
- Opportunities or challenges posted through the platform.
- Data required to manage the relationship with the entity or company.
d. Transaction and payment data
Where financial services or transactions are available through the platform, the data needed to complete the operation may be processed, such as invoice details, transaction details and payment status. Payment data may be processed through specialised payment service providers.
e. Data relating to participation in challenges and initiatives
When you take part in a challenge, competition or initiative through the platform, we may collect the data needed to manage participation, verify eligibility, evaluate entries, communicate with participants, and administer prizes or rewards where applicable.
f. Technical data
Technical data associated with your use of the platform may be collected, such as:
- IP address.
- Device type.
- Operating system.
- Browser type.
- Language.
- Date and time of access.
- Pages and features accessed.
- Usage data and interaction with the platform.
- Data collected through cookies and similar technologies.
We are committed to collecting personal data only to the extent necessary to achieve the purposes set out in this Policy, and we do not collect additional data except where there is a legitimate need or a legal requirement.
4. How Data Is Collected
Personal data may be collected through:
- Data you provide directly when registering or creating an account.
- Data you add to your profile.
- The works, projects and professional information you choose to display on the platform.
- Applying for and taking part in opportunities or challenges.
- Communicating with users or entities through the platform.
- Contacting the support team or customer service.
- Your use of the website, applications or platform features.
- Transactions or payments made through the platform.
- Cookies and similar technologies.
- Other sources permitted by law where needed.
5. Purposes of Collecting and Using Data
We may use your personal data for the following purposes:
- Creating and managing your account.
- Creating and managing your profile on the platform.
- Enabling you to display your works, skills and experience in line with the available features and visibility settings.
- Enabling entities and companies to discover creatives and communicate with them.
- Enabling creatives to discover and apply for creative and professional opportunities.
- Facilitating communication between creatives, entities and companies.
- Managing the opportunities, projects and services available through the platform.
- Presenting offers and pricing related to services or opportunities, where applicable.
- Processing transactions and payments where available.
- Organising and managing challenges, competitions and initiatives.
- Verifying participants' eligibility and administering prizes and rewards.
- Providing educational content and knowledge and video material.
- Developing skills and supporting users' learning and professional development.
- Improving the user experience and personalising services and content.
- Analysing use of the platform and developing its features and services.
- Communicating with you about your account, opportunities, challenges, services or important updates.
- Providing technical support and customer service.
- Protecting the platform and its users from fraud, misuse or unlawful activity.
- Maintaining the security and stability of the platform.
- Sending notifications and information related to the services.
- Sending marketing content or offers where there is a legal basis or the required consent.
- Complying with legal and regulatory requirements and obligations.
- Any other purposes explained to you at the time of collection or permitted by law.
6. Visibility of Data and Profiles
Sarvel may allow users to create profiles and display certain professional and creative information in order to make it easier to discover creatives and connect them with suitable entities and opportunities.
Some of the information a user chooses to add to their profile may be visible to other users or to entities and companies registered on the platform, depending on the platform's features and the available privacy settings.
The user is responsible for ensuring that the information, works and content they choose to publish or display through the platform is suitable for publication and does not include personal or confidential information they do not wish to share.
7. Legal Basis for Processing Data
Your personal data is processed in accordance with the applicable legal bases, and according to the nature of the service and the purpose of processing. These may include:
a. Performing a request or taking action at your request
Where processing is necessary to create your account, manage your profile, enable you to use the platform's features, take part in opportunities and challenges, or carry out the related transactions.
b. Compliance with legal obligations
Where processing is necessary to comply with laws or regulations, or to respond to lawful requests from the competent authorities.
c. Legitimate interests
Where processing is necessary to achieve legitimate interests of the platform, provided that your rights, interests and privacy are not prejudiced.
d. Consent
Where consent is the legal basis required to process your data. You have the right to withdraw your consent in the cases permitted by law, without affecting the lawfulness of processing carried out before the withdrawal.
8. Disclosure and Sharing of Data
We may share your personal data, to the extent necessary to achieve the purposes set out in this Policy, with certain relevant parties, including by way of example and not limitation:
- Entities and companies registered on the platform.
- Other creatives or users.
- Payment and financial transaction service providers.
- Providers of hosting, computing and the technologies required to operate the platform.
- Providers of technical support and customer service.
- Providers of analytics, security and technical protection services.
- Competent government or regulatory authorities where disclosure is required or permitted by law.
- Any other parties where there is a legal basis or your consent, where consent is required.
We ensure that disclosure of personal data is limited to what is necessary to achieve the purpose of the disclosure, and we take appropriate measures to preserve the confidentiality and security of the data.
9. Challenges, Prizes and Initiatives
Sarvel may offer periodic challenges, competitions and initiatives that include opportunities to participate, cash prizes, subscriptions, courses or other benefits.
When you take part in these initiatives, we may process the personal data necessary to manage participation, verify eligibility, evaluate entries, communicate with you, and administer prizes and rewards.
The winner's name or certain information about the participation or results may be published where needed and in a manner consistent with the terms of the initiative and the applicable laws.
10. Content and Works Published by Users
The platform may allow users to upload or publish their works, projects, creative content and professional information.
The user remains responsible for the content they choose to upload or publish through the platform, including ensuring that they hold the rights necessary to publish that content and that it does not include personal data or confidential information belonging to other people without a legal basis or appropriate consent.
Content a user chooses to publish may be displayed in accordance with the platform's features and the available visibility settings.
11. Data Protection and Security
We take appropriate organisational and technical measures to protect your personal data from unauthorised access, use, alteration, disclosure, loss or destruction.
We also work to apply appropriate controls and procedures to reduce the risk of unauthorised access to the data or its misuse.
Nevertheless, no electronic or technical means can be guaranteed to be absolutely secure, and we therefore advise users to take appropriate measures to protect their accounts and login credentials.
12. Data Retention Period
We retain your personal data for the period necessary to achieve the purposes for which it was collected, or for the period required by the relevant laws, regulations and legal obligations.
The retention period may differ according to the type of data and the purpose of processing, including:
- Account and profile data: retained throughout the period the account is in use, and some data may be retained after the account is closed to the extent necessary to comply with legal obligations or protect rights.
- Transaction and payment data: retained for the period necessary to manage the transactions and the associated financial and legal obligations.
- Data relating to participation in challenges and initiatives: retained for the period necessary to manage the initiative, the prizes and the related obligations.
- Support and communication data: retained for the period necessary to handle requests, follow up and protect rights.
- Technical data: retained for the period necessary for legitimate security, operational and analytical purposes, in accordance with the applicable controls.
Once the purpose of collecting the data has been fulfilled and the legal need to retain it has ended, personal data is deleted, destroyed or rendered non-identifiable, in accordance with the applicable procedures and controls.
We may retain some data for a longer period where this is necessary to comply with a legal obligation, to establish rights and obligations, to protect the interests of the platform or its users, or for any other purpose permitted by law.
13. User Rights
In accordance with the applicable laws and regulations, users enjoy the rights granted by law in relation to their personal data, according to the nature of the processing and its legal basis, including:
- The right to be informed of the legal basis for collecting their personal data and the purpose of collection.
- The right to access their personal data in accordance with the legal controls.
- The right to request correction or updating of their personal data where it is inaccurate or incomplete.
- The right to request deletion or destruction of their personal data in the cases permitted by law.
- The right to submit a complaint or request relating to the processing of their personal data.
- Any other rights granted to the data subject under the applicable laws and regulations.
The exercise of these rights does not affect any exceptions or restrictions provided for under the relevant laws and regulations.
14. How to Exercise Your Rights
You may contact us to exercise your rights relating to your personal data, or to enquire about how it is processed, through the contact channels set out in the "Contact Us" section of this Policy.
We will review and handle the request in accordance with the requirements, procedures and timeframes set out in the applicable laws and regulations.
We may ask you to provide additional information to verify your identity before carrying out certain requests, in order to protect your data and prevent unauthorised access to it.
15. Processing of Data by Third Parties
We may engage third-party service providers to carry out certain tasks relating to the operation of the platform, such as hosting, payment processing, technical support, analytics, cyber security and others.
We take care to apply the measures necessary to preserve and protect the confidentiality of the data, and to limit their access to the data to what is necessary to provide the required services.
16. Transfer or Processing of Data Outside the Kingdom
Where the operation of certain services requires personal data to be transferred or processed outside the Kingdom of Saudi Arabia, this will be carried out in accordance with the applicable laws, regulations and controls, including the requirements relating to the transfer of personal data outside the Kingdom, where applicable.
17. Updates to the Privacy Policy
We may update this Privacy Policy from time to time to keep pace with changes in our services, the platform's features, laws and regulations, or data processing practices.
The updated version of the Policy will be published on the platform, and the "last updated" date shown at the top of this page is the authoritative date of the most recent amendment.
We recommend reviewing the Privacy Policy periodically to stay informed of any updates or changes.
18. Contact Us
If you have any enquiry or request relating to this Privacy Policy, your personal data or how it is processed, you can contact us through the Help and Support page.